Refund Policy

Most sessions on Kindlio involve no payment through the platform, so there's nothing for us to refund. If a neighbor doesn't show up or behaves inappropriately, please use the report link on their profile or listing.

Kindlio doesn't process payments between learners and teachers. When money changes hands for a paid listing, it happens directly between the two neighbors (cash, Venmo, Zelle, etc.). Because Kindlio never holds those funds, we can't issue refunds for them.

If there's a dispute about a paid session, work it out with the other neighbor first. See our Cancellation Policy for suggested norms around no-shows and last-minute changes.

Kindlio Plus is billed monthly ($9.99) or yearly ($79.00) and can be canceled anytime from your profile — you keep access through the end of the current billing period. We don't pro-rate unused time on active periods. If you were charged in error or believe there's a billing mistake, email support@kindlio.app within 14 days of the charge.

Refunds don't apply to peer-to-peer payments, but safety absolutely does. Report unsafe behavior right away — email safety@kindlio.app or use the report button. We can suspend or remove accounts that violate our guidelines.

See our Cancellation Policy for schedule changes and no-show handling.