Get help
Hey neighbor — Kindlio is built and run by one person (hi, that's me). To keep the lights on, most things are self-serve right in the app. Please try the options below first. 💛
Handle it yourself in seconds
These don't need an email — you can do them right now.
Booking or request issue
Cancel, decline, or message the other neighbor from your Dashboard.
Refund question
Refunds follow the posted policy. Most are handled automatically.
Delete my account
Profile → Danger Zone → Delete account. Removes your data.
Report a listing or neighbor
Use the Report button on any profile, listing, or message thread.
Common questions
Quick answers to the things neighbors ask most.
Safety concern that can't wait
If someone is in immediate danger, please call your local emergency services first. For urgent safety issues on Kindlio (harassment, threats, illegal activity), email:
safety@kindlio.appReviewed personally, usually within 48 hours.
Legal & privacy requests
Data access, export, deletion, or legal notices:
privacy@kindlio.appHeads up: emails get an automatic acknowledgment so you know it arrived. Because Kindlio is a one-person project, I can only reply personally to safety and legal matters. Everything else, please use the self-serve options above — they're faster than waiting on me. Thanks for understanding. 🌿