Cancellation Policy

Either the teacher or the learner can cancel a pending or accepted request at any time. When you cancel, we ask for a short reason and notify the other neighbor by email. There is no fee. Please cancel as early as you can so the other neighbor can plan around it.

If a neighbor doesn't show up to an agreed meeting, mark the exchange as cancelled from your dashboard and add a brief note. Repeated no-shows may result in account suspension. If you feel unsafe, do not confront the neighbor — leave and use the Report button.

Rescheduling isn't a cancellation. Message the other neighbor through Kindlio to agree on a new time. If you can't find a new time that works, then cancel with a reason and (if you'd still like to learn or teach) send a fresh request.

Kindlio doesn't process payments between learners and teachers. When a listing has a price, you arrange payment directly with the other neighbor (cash, Venmo, Zelle, etc.). That means Kindlio can't issue refunds — but here are the community norms we ask everyone to follow:

• Cancel 24+ hours ahead: no payment should be owed.
• Late cancel or no-show by the learner: consider paying at least half to respect the teacher's held time.
• Teacher cancels or no-shows: no payment is owed, and if any deposit was already sent, the teacher should return it.
• Safety issues: cancel immediately, do not send payment, and report through the app.

Repeated no-shows or bad-faith behavior can lead to suspension from Kindlio.

Kindlio Plus is a monthly ($9.99) or yearly ($79.00) subscription that unlocks paid listings and other perks for teachers. Cancel anytime from your profile — you keep access through the end of the current billing period. See the Refund Policy for billing questions.

If you and a neighbor disagree about a cancellation or refund, contact us at support@kindlio.app with the request ID and a short description. We'll review both sides and make a decision based on this policy and any evidence available in the app.

We may update this policy — especially as paid exchanges launch and we learn what works. Changes take effect for new requests only; a request already accepted keeps the policy that was in effect when it was accepted.